Check out our FAQs, they may have the answer you are looking for right now…
and if you didn’t find the answer? Contact us today and we will get back to shortly.
I don’t have a microwave. Can I heat the HOT BAG in a conventional oven?
HOT BAG heat bags are ONLY suitable for heating in a microwave oven.
Microwaves activate the water molecules or particles of food/seed, causing heat by friction. If heated correctly, with a small container of water, you will maintain the quality of the 100% cotton fabric casing and 100% whole lupin seeds, which provides you with HOT BAG heat therapy.
My recommendation is that you purchase a microwave …just for your HOT BAGS.
What is Lupin?
Why do you use lupin instead of other seeds?
Lighter than wheat; Less dust; Quicker to heat; No development of unpleasant residual odour
Can I wash my Heat Bag?
You can wipe your HOT BAG with a damp cloth but be sure to never submerge it in water or the seeds will sprout.
How long should l heat the HOT BAG?
All HOT BAG products include a brochure with instructions for use and safety. Included in this brochure is a guide for heating your HOT BAG, depending on your microwave wattage. This is a ‘guide only’ due to variation in age and type of appliance, as well as personal heat tolerance.
How long do you recommend that l use the heat bag before l need to replace it?
If you use the HOT BAG daily, l recommend that you replace it after 12 months, to maintain your personal safety. The natural fibre of the fabric and the seed will deteriorate normally, with repeated use over time.
Does the lupin work just as well as wheat?
Absolutely, lupin heats and maintains its’ heat for a comparable length of time to wheat.
Do l need to put a cup of water in the microwave while heating my HOT BAG?
To maintain the quality and lifespan of your HOT BAG, you could put a small container of water in the microwave during heating.
What if l don’t know the wattage of my microwave?
The wattage of your microwave is usually located on a label on the rear of your microwave.
Do you make the HOT BAGS yourself?
In recent times, l have found the need to employ a friend to assist me with sewing some parts of the production process. Particularly with the larger Multi Hug and Collar models, the remainder l still produce myself.
This isn’t quite the right shape for me, do you make to order?
l am quite happy to design a HOT BAG heat bag that suits your needs if my designs do not. I have made several specialty designs over the years for this reason.