page-icon-customer-returns-policyAt Hot Bag Heat Bags we understand that purchasing off the web is totally different to purchasing in a store, therefore you can be assured that if for some reason you are not happy with the product, you can return it and we will give you a full refund or exchange. In saying this there are some basic guidelines in place to make sure both parties are happy.

The item must be returned within 7 days of receiving it
The item must be in it’s original condition and packaging
The cost of the return is the responsibility of the customer

We take pride in the quality of our products however if you were to find that an item you purchased was damaged we will replace that item at no cost to you once a full inspection of the item is completed. Simply contact us within 7 days and return the item. If we deem that the item is faulty we will replace it and reimburse the postage fee.

Because our products are handmade we can repair damaged items. This can only be performed on minor faults and will be presented to you if this is an option.

If the item is no longer available, we will endeavour to meet your requirements with a similar item. If this is not agreed upon we will refund the item.

Refunds to you will be made within 5 days of the date of return of the item to All undamaged, correctly returned products will be credited to the original purchaser’s credit card.

Any items returned outside this time frame are accepted at the discretion of
For further information you can contact us at: